I am currently spearheading the pre-opening phase of Swissotel Tashkent, a premier 5-star international hotel slated to open in 2025. Situated in the heart of Tashkent, Uzbekistan, the hotel is poised to set new standards of luxury and hospitality in the region. Key Responsibilities: • Strategic Leadership: Overseeing all aspects of the hotel’s pre-opening activities, including project planning, budgeting, and timeline management to ensure a successful launch. • Team Recruitment and Development: Building and mentoring a high-performing team of hospitality professionals committed to delivering exceptional guest experiences in line with Swissotel’s brand standards. • Operational Planning: Developing and implementing comprehensive operational procedures and policies across all departments to ensure efficiency and excellence from day one. • Stakeholder Coordination: Collaborating with architects, designers, contractors, and corporate offices to align the hotel’s facilities and services with brand expectations and guest needs. • Brand Integration: Ensuring that all elements of the hotel reflect Swissotel’s commitment to quality, sustainability, and Swiss-inspired design. Hotel Highlights: • Accommodation: 182 elegantly appointed rooms and suites of various categories, starting from 34 m², each thoughtfully designed to offer comfort and sophistication. • Meetings and Events: 8 versatile meeting rooms and a grand banquet hall, equipped with the latest technology, ideal for conferences, weddings, and special occasions. • Wellness Facilities: A 230 m² spa and fitness center featuring a state-of-the-art gym, dedicated yoga studio, swimming pool, and relaxing jacuzzi, providing guests with a sanctuary for rejuvenation. • Dining Experiences: An exquisite restaurant offering a fusion of international and local cuisines, complemented by a stylish lobby bar perfect for unwinding. • Executive Lounge: An exclusive space offering personalized services and premium amenities for discerning guests seeking an elevated experience.

• Managed the rapid 4-month opening of a 162-room hotel, including 4 meeting rooms and a Luxury SPA, strategically timed before the SCO Summit in Samarkand, Uzbekistan. • Team Building: Established and led a highly professional team, including managers and line staff without prior hospitality experience. • Operational Success: Achieved positive EBITDA in the first year, navigating a highly seasonal market with effective staff ratio management. • Brand Standards: Implemented and maintained Hilton Brand standards, ensuring consistently elevated service and superior guest experiences. • Strategic Leadership: Directed sales and revenue management strategies, optimizing occupancy rates and enhancing revenue streams. • Owner Collaboration: Fostered a collaborative relationship with the hotel owner, providing regular updates and addressing challenges effectively.

Orchestrated the successful launch of Farovon Khiva Hotel in September 2021, a prestigious property boasting 106 rooms, including 6 Presidential Suites and 16 Suites. The hotel featured 4 outlets, 2 ballrooms accommodating up to 1000 guests, 16 meeting rooms, and a luxurious SPA. - High-Profile Guests: Positioned the hotel as a sought-after venue, regularly hosting local and international dignitaries, including Ministers, Prime-Ministers, and Government leaders. - Strategic Project Management: Oversaw the end-to-end project management of pre- and opening phases, including recruiting and managing a pre-opening leadership team. Delivered a seamless launch that met international hospitality standards. - SOP Implementation: Established the Farovon Khiva Hotel as a benchmark for international hospitality by crafting and implementing comprehensive Standard Operating Procedures (SOPs) and quality standards across all departments. - Sales and Revenue Management: Formulated and executed robust sales and revenue management strategies, optimizing profitability while prioritizing an unparalleled guest experience. - Operational Leadership: Managed day-to-day operations, ensuring all departments' efficient and effective functioning. Provided inspirational leadership to the team, fostering a culture of excellence in guest service. - Performance Reviews and Improvement: Conducted regular performance reviews, identified areas for enhancement, and implemented corrective actions, ensuring continuous improvement and sustained success. - Established Farovon Khiva Hotel as a beacon of excellence in the hospitality industry, combining operational efficiency with an unwavering commitment to exceptional guest service.

Managed the daily operations of a dynamic 120-room hotel with 4 meeting rooms, assuming comprehensive responsibility for all aspects of hotel performance and prioritizing an unparalleled guest experience. - Strategic Revenue Management: Led development and implementation sales and revenue management strategies that delivered remarkable year-over-year improvements. Achieved a notable 16% increase in Average Daily Rate (ADR), a 10% boost in Room Revenue, an incredible 20% surge in Food & Beverage Revenue, and an impressive 18% rise in Total Revenue. - Financial Milestone: Accomplished a substantial 22% increase in EBITDA, strategically achieving this milestone through astute cost-saving initiatives and effective financial management. - Guest Satisfaction Excellence: Provided inspirational leadership to the team, fostering a culture of excellence in guest service. This commitment translated into consistently positive feedback and high ratings on various online travel platforms, establishing the hotel as a benchmark for guest satisfaction. - Strategic Partnerships: Cultivated and maintained robust relationships with corporate clients, travel agents, and suppliers. This resulted in increased sales and profitability for the hotel, reflecting the success of your partnership-building initiatives. - Performance Analysis and Improvement: Proactively monitored and analyzed financial and operational performance, identifying areas for improvement. Implemented targeted corrective action plans, ensuring continuous success and positioning the hotel as a leader in the market. - Elevated Hampton by Hilton Minsk City Centre to new heights of profitability and guest satisfaction through strategic leadership, financial acumen, and a relentless commitment to excellence.

188 Rooms, 2 Outlets, Ballroom, 7 Meeting Rooms, SPA Led the dynamic management of a 188-room hotel in the highly competitive market of Novosibirsk, navigating challenges and ensuring sustained success. - Strategic Oversight: Provided strategic leadership amidst challenges, including the opening of several branded hotels such as Marriott Novosibirsk, Park Inn Novosibirsk, and Domina Hotel. Successfully positioned DoubleTree by Hilton Novosibirsk as a standout choice in the market. - Financial Stewardship: Steered the hotel through financial challenges in 2014 and subsequent periods, meeting shareholders' expectations through astute financial management and resilient decision-making. - Investment Protection: Demonstrated fiduciary responsibility by safeguarding owners' investments and successfully delivered multiple soft renovation projects, ensuring the property's modernization and alignment with Hilton's high standards. - Guest Satisfaction Enhancement: Placed an unwavering emphasis on guest satisfaction, leading the team to elevate the Guest Satisfaction Index from 89% to an impressive 93% during a couple of years. This commitment to service excellence remained a top priority despite external challenges. - Led the hotel through significant challenges, emerging more robust and more resilient. Successfully focused on guest satisfaction and met shareholders' expectations amidst dynamic market conditions.

Worked closely with the Best Western team, owners, and contractors in the pre-opening stages. Responsible for recruitment, building the team, developing the pre-opening business plans, SOPs, implementing standards and training programs. 84 keys, 2 Conference rooms, Restaurant, Lobby-bar.

Responsible for setting up departmental standards and procedures, cutting the number of employees by 30%, and increasing the effectiveness of the staff to increase the revenue and profits. Responsible for the property renovation, re-positioning of the hotel including new sales and marketing strategies. 294 rooms, 5 conference rooms, 2 Restaurants, 2 Lobby-bar.

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